Last Updated: September 2026

Welcome to Australia Tobacco Guide! Your privacy matters deeply to us, so we protect your personal information with complete transparency. When you shop with us, you trust us with your details. We treat that trust with utmost care, and we follow the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

Take a moment to read how we collect, handle, protect, and use your personal information.

1. Age Verification and Strict Compliance

You must reach the legal smoking age in your Australian jurisdiction to browse our store or purchase products. We enforce strict age verification checks during registration and checkout. We use government-compliant third-party identity verification systems to confirm your age. We will cancel any transaction and delete collected data immediately if anyone under legal age attempts to purchase.

2. Information We Collect

We gather essential data to fulfill your orders, provide customer service, and improve your shopping experience.

  • Personal Identification: Your full name, delivery address, billing address, phone number, and email address.
  • Age & Identity Verification Data: Date of birth and government-issued identification details submitted during verification.
  • Payment Details: Transaction receipts, masked card tokens, and chosen payment methods. (Note: We never store your full credit card numbers or banking passwords on our servers. Encrypted, secure third-party payment gateways handle all transactions).
  • Technical & Device Information: Your IP address, browser type, device identifiers, referring URLs, and website interaction data collected through cookies.

3. How We Use Your Information

We use your details to make your experience smooth and hassle-free:

  • Process, fulfill, and ship your orders directly to your address.
  • Confirm your legal age and verify your identity before dispatch.
  • Send order tracking numbers, receipts, and customer service updates.
  • Prevent fraudulent transactions and safeguard our storefront from security threats.
  • Improve site navigation, site speed, and inventory selection.
  • Comply with Australian federal, state, and territorial laws.

4. How We Protect Your Data

We secure your details behind robust technical and physical safeguards:

  • We run full SSL/TLS encryption across our entire website to keep your checkout sessions private.
  • We restrict employee access to personal records on a strict need-to-know basis.
  • We partner exclusively with certified, PCI-DSS-compliant payment providers and verified shipping carriers across Australia.

5. Sharing Information with Third Parties

We never sell, rent, trade, or reveal your personal data to outside advertisers. We share information solely with trusted third-party providers who help us run our store:

  • Logistics & Couriers: Delivery services (e.g., Australia Post or select couriers) need your name, shipping address, and phone number to deliver parcels safely.
  • Verification Providers: Secure verification partners confirm your date of birth and identity.
  • Payment Gateways: Encrypted financial networks authorize your checkout payments.
  • Legal Authorities: We disclose records only if required by Australian court orders, law enforcement bodies, or statutory regulations.

6. Cookies and Tracking Technologies

Our website uses standard cookies, web beacons, and log files. These tiny files help our site remember your shopping cart items, keep you logged in, and analyze web performance. You can disable cookies directly through your browser settings, but some website features or checkout functions may not work smoothly.

7. Your Privacy Rights

Under the Australian Privacy Act, you retain full rights over your data. You can:

  • Ask to inspect the personal data we hold about you.
  • Request corrections to outdated, incomplete, or incorrect information.
  • Request the deletion of your account and customer history, subject to legal record-keeping obligations.

8. Contact Us

Reach out to our customer care team anytime if you have questions, feedback, or concerns regarding your personal privacy:

Response Time: We review and answer privacy inquiries within 24 to 48 business hours.

Store Website: autobaccoguide.com

Email: service@autobaccoguide.com