Need assistance with an order, product inquiries, or age verification? Our team at Top Cheap Smokes AU is here to help you every step of the way.

Reach out to us directly through any of the channels below.

Get in Touch

Operating Hours & Response Times

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
  • Weekend & Holidays: Closed (Inquiries sent over the weekend enter our queue first thing Monday morning).
  • Expected Response Window: We review and resolve all customer inquiries within 24 to 48 business hours.

Quick Tips for Faster Support

To help us resolve your issue quickly, please include the following details in your initial email:

  • Your Full Name (matching your checkout account).
  • Order Number (e.g., #TCS-1234 found in your confirmation email).
  • Clear Description of your question, delivery update request, or concern.
  • Photos/Attachments if you are reporting a damaged parcel, wrong item, or defective hardware.